Agreement version 2026-11-06.1. This agreement applies when you buy or change a paid MARKA subscription. It forms part of the MARKA Terms of Service and Refund & Cancellation Policy.
Who you are contracting with
MARKA is operated by MARKA Media (Pty) Ltd, a private company registered in South Africa under registration number 2026/678793/07. Its physical business address and address for legal service is 1 Westlake Avenue, Westlake, Cape Town, Western Cape, 7495, South Africa. Email: hello@mymarka.co.za. Telephone: 083 453 3890. Website: www.mymarka.co.za.
MARKA Media (Pty) Ltd is not currently registered as a VAT vendor. No VAT is charged, and the displayed subscription amount is the total MARKA subscription fee. If MARKA becomes liable or elects to register for VAT, affected customers will receive advance notice of the resulting price treatment before it applies.
Your subscription at a glance
| Plan | Monthly | Annual |
|---|---|---|
| MARKA Pro | R1,999 | R19,990 |
| MARKA Growth | R3,999 | R39,990 |
The checkout screen confirms the plan, billing interval and total price you accept.
Trial and activation
New eligible accounts can start one free seven-day Pro trial without providing a payment card. The trial starts when you choose Start my Pro trial and enter business setup. It includes one campaign with up to six content items, up to 24 original AI visuals, two visual revision rounds per post and five email test sends. Social scheduling and publishing are included. Campaign email sends to an audience and advertising are excluded. Growth has no free trial. Ads are exclusive to paid Growth. Trial allowances apply across the whole trial and do not reset at month-end. A MARKA trial does not automatically become a paid subscription and does not automatically charge you. At expiry, generation and publishing pause and saved work remains available. To continue after a trial, you must choose a paid plan, accept the current agreement and complete payment. When you subscribe, you request access to begin immediately after successful payment and verification.
Billing and renewal
Paystack securely processes payment. MARKA does not store your full card details. Monthly subscriptions renew each month; annual subscriptions renew each year and are priced as ten monthly payments. By subscribing, you authorise Paystack to charge the saved payment method at each renewal until you cancel renewal.
Plan changes
The Account page shows the new plan, billing interval and price before you agree. An upgrade or other supported plan change takes effect as described on that screen. The new recurring price starts on the stated renewal date. MARKA will not apply a paid plan change without recorded approval.
Cancellation
You can cancel automatic renewal from Account & plan or ask support for help. For an ordinary cancellation, access continues until the end of the paid billing period and no further renewal is charged. Cancellation does not automatically delete your account. Qualifying consumers may also cancel a fixed-term agreement on 20 business days’ recorded notice, subject only to amounts owed and any reasonable charge permitted by the Consumer Protection Act. Nothing in this agreement removes a right that cannot lawfully be waived.
Refunds
Subscription fees are not ordinarily refunded merely because you stop using MARKA during a paid period. MARKA will correct duplicate or incorrect charges and will provide any refund, credit or remedy required by law. A fair credit or refund may also be considered where a material, prolonged MARKA service failure prevents meaningful use. See the Refund & Cancellation Policy.
Failed payments
If a payment fails, MARKA will notify you where contact details allow so you can resolve the payment. MARKA may limit paid features or suspend access while payment remains overdue, without charging a late-payment penalty. Paid access is restored after successful payment and verification. MARKA will not delete customer content merely because one payment attempt failed.
Price changes and annual renewal
Monthly price changes will be communicated at least 30 days before they apply. For qualifying fixed-term consumer agreements, MARKA will provide the expiry and renewal notice required by law, including material changes and available options. You may cancel before a changed renewal price takes effect.
Plan allowances
Plan allowances displayed on the pricing and Account pages apply per calendar month, including with annual billing. Unused monthly allowances do not roll over. Your own image and video uploads do not use the AI visual allowance. MARKA currently allows up to four AI visual revisions per post and does not generate video footage. Reasonable technical controls may be used to protect service availability and prevent misuse.
Publishing, advertising and third parties
Automatic publishing requires an eligible connected account and provider permission. Meta, LinkedIn, Google, email and other services may change, restrict or interrupt their APIs. MARKA cannot guarantee their availability, approval or delivery, and content may require manual publishing. MARKA Growth may include advertising planning and controlled setup when available. Advertising spend is separate and paid to the platform. You approve the audience, budget, destination and campaign before activation. Marketing and advertising results are not guaranteed.
Your responsibilities
You confirm that you are at least 18 and have authority to subscribe for the named business. You must maintain accurate account and payment information, have the rights and permissions required for submitted content and contacts, and review claims, audiences, links, budgets and marketing content before approval. You remain responsible for laws and industry rules applying to your business.
Data when a subscription ends
Cancelling a subscription does not itself delete the MARKA account. You can download available workspace data from Account before requesting deletion. Data remains subject to the Privacy Policy and Data Deletion instructions; certain billing, consent, security and legal records may be retained where required or reasonably necessary.
Invoices and records
Paystack payment confirmation and MARKA billing records provide evidence of the transaction. Contact support if you need a copy or correction. MARKA records the agreement version, selected plan, billing interval, price and acceptance time for each checkout or paid plan change.
Service changes and availability
MARKA may maintain, secure and improve the service and may adjust features or reasonable usage controls. Planned or urgent maintenance and third-party failures can affect availability. Material changes to a paid subscription will be communicated appropriately, together with the customer’s available options.
Support and disputes
Please first contact hello@mymarka.co.za or use Customer support so MARKA can investigate and resolve the concern. These terms are governed by South African law. A customer may use any court, regulator, consumer body or alternative dispute process available under applicable law.