This policy applies to subscriptions supplied by MARKA Media (Pty) Ltd, registration number 2026/678793/07, at 1 Westlake Avenue, Westlake, Cape Town, Western Cape, 7495, South Africa.
Your free Pro trial
The seven-day Pro trial requires no card and does not automatically charge you. You can let it expire without cancelling a payment mandate. Subscribe through Paystack only when you choose to begin a paid membership. Paid membership starts immediately after payment, including if you subscribe before the trial ends.
Cancel automatic renewal
Cancel renewal from Account & plan or contact hello@mymarka.co.za. An ordinary cancellation stops the next recurring charge. Paid access continues until the end of the current billing period.
Qualifying statutory cancellations
Where the Consumer Protection Act applies to a fixed-term agreement, a qualifying consumer may cancel on 20 business days’ written or otherwise recorded notice. The consumer remains responsible for amounts owed up to cancellation and MARKA may apply only a reasonable cancellation charge permitted by law. Any applicable electronic-transaction or direct-marketing cooling-off right will also be honoured. When subscribing, the customer requests immediate access to MARKA; this does not remove rights that cannot lawfully be waived.
Ordinary refunds
MARKA does not ordinarily provide a pro-rata refund because a customer stops using the service during a paid period or forgets to cancel before renewal. This rule is always subject to applicable law.
When MARKA will correct or refund a charge
- A duplicate or incorrect MARKA charge.
- An unauthorised charge confirmed through the appropriate payment investigation.
- A refund, credit or remedy required by law.
- A fair remedy agreed for a material, prolonged MARKA service failure that prevented meaningful use.
- Any unused prepaid amount that must be returned following termination by MARKA, except where lawful deductions apply.
How to request help
Email hello@mymarka.co.za with the account email, payment date, amount and Paystack reference. Do not send full card details. MARKA will acknowledge the request, investigate it with the payment provider where needed and communicate the outcome in a recorded form.
Payment processing time
Approved refunds are submitted to Paystack promptly. The time for money to appear depends on Paystack, the customer’s bank and any statutory timeframe that applies.
Account data
Subscription cancellation does not automatically delete the MARKA account. Export available workspace data before submitting a deletion request. See the Privacy Policy and Data Deletion instructions.